RockSoft Help Central View

• Submit any problem regarding your subscription
• Track your support ticket easily
• 128 bit encryption to protect your information's
• Receive e-mail notification everytime we reply to your ticket
• Email piping capability
• Support Attachment

e-Ruang.com Help Central covers 4 departments of our company:

Sales Department
sales@e-ruang.com

• Any Pre-Sales Inquiry
• Existing Customer Add-On Inquiry

Billing Department (Registration at Help Central required)
billing@e-ruang.com

• Billing Issue
• Upgrade & Downgrade Issue
• Subscription Cancellation

Support Department (Registration at Help Central required)
support@e-ruang.com

• Server Account Problem
• Domain Name Support
• SSL Certificate Support
• Reseller Support

Public Relations Department
pr@e-ruang.com

• Partnership Ideas
• Abuse & Spam Complaints
• Comments & Suggestions

Please submit your ticket to appopriate department based on department tasks description as above. If unexpected event occured not allowing you to use the Help Central, please directly send your e-mail to our departments main e-mail addresses as stated under the department name.