Prohibited are sites that promote any illegal activity (Phishing, Scam, Pyramid Scheme, Illegal Investment) or present content that may be damaging to e-Ruang.com servers, or any other server on the Internet. Links to such materials are also prohibited.

Examples of unacceptable content or links:

pirated software
hacker programs or archives
Warez sites

NOTICE: IF YOUR ACCOUNT IS FOUND TO CONTAIN ILLEGAL ACTIVITY, ILLEGAL MP3 FILES, PIRATED SOFTWARE, HACKER PROGRAMS, WAREZ PROGRAMS, OR ANY OTHER ILLEGAL FILES, YOUR ACCOUNT WILL BE TERMINATED IMMEDIATELY, WITHOUT NOTICE, AND A RM200 / USD50.00 CANCELLATION FEE WILL APPLY. ADDITIONALLY, e-Ruang.com WILL NOTIFY THE PROPER AUTHORITIES OF YOUR ACTIONS.

Traffic Usage
All account plans come with a predetermined amount of traffic allowance. We monitor all accounts and bill RM 3 / USD 1 for each gig of traffic exceeded. This amount is not prorated, meaning that 1 mb - 1 gig will be treated and billed as the same. E-mail us for great discount if you need at least 10 GB of extra data transfer. When an account reach 80% of predetermined data transfer, e-mail will be sent out to account owner suggesting plan upgrade or extra data transfer charge based on usage. Fail to respond to this e-mail will resulting bandwidth exceeder to be suspended.

Storage Usage
All account plans come with a predetermined amount of storage allowance. Each file's on the server must not exceed 50 MB per file to ensure server stability at all times. When an account reach 80% of predetermined storage capacity, e-mail will be sent out to account owner suggesting plan upgrade or extra storage charge based on usage. Fail to respond to this e-mail might lead to a problem on your website(s) as we will not add any extra space without account owner consent. Extra storage will be billed RM 3 / USD 1 per 100 MB. E-mail us for great discount if you need at least 1000 MB of extra storage.

CPU Usage
All domain account's only allowed to use not more than 10% of CPU processing power at anytime. If there are cases of CPU Usage exceeds, we will advised on optimization options for your website. If said domain still using more than allowed CPU Power after optimization, it is clear that said website is not eligible to be placed in shared hosting and client will be instructed to move away for VPS or Dedicated Server.

IRC
We currently do not allow IRC or IRC bots to be operated on our servers.

Server Abuse
Any attempt to undermine or cause harm to a server or customer of e-Ruang.com is strictly prohibited. As a subscriber/reseller, you are responsible for your account as well as your customer accounts if you are reseller. Should you or your end-customer violate the Terms of Services outlined within, your account will be cancelled without chance of refund.

All sub-networks, distributive hosting sites and dedicated servers of e-Ruang.com netmust adhere to the above policies, with the exception of system resources in respect to dedicated servers.

Billing
By the Account Activation Date of each month, e-Ruang.com shall either: (1) debit the client's credit card (when such information has been provided by the client); or (2) deliver, by e-mail or regular mail, an invoice in accordance with the applicable Service Fees for services rendered for the current month. When an invoice is delivered to the client, payment shall be remitted to e-Ruang.com by no later than the specified payment due date. e-Ruang.com shall be entitled to immediately terminate this agreement for client's failure to make timely payments. You will be provided with an invoice based on your billing cycle.It is the client's responsibility to ensure that they have sufficient credit to cover this transaction. In the event that there is insufficient credit, we will send an e-mail notification, at which point we will need to be provided with another credit card account number within 24 hours. If we do not receive a response within 24 hours, the account, and all accounts under that account plan, will be suspended.

Service Fees
Certain services carry a set-up fee charged by e-Ruang.com to client, which must be paid by client in order to have use of said services. If client terminates this agreement, client shall be responsible for any and all outstanding fees owed to e-Ruang.com and agrees to pay any and all fees incurred by client. Because the services are provided based on your billing cycle, the client will be responsible for service fees incurred based on your payment cycle, regardless of when client provides notice of termination. Thus, for example, if the client provides notice of termination on the 15th day of a particular month, the client will be responsible for service fees for the entire month, and such fees will not be pro-rated or refunded. If client has retained the services for one year and has pre-paid e-Ruang.com for such services, refunds will be issued for any unused full month of the services, upon client's request. Therefore, if client's account is canceled at any point during the one-year term, client will be entitled to a refund for the months remaining, after notice given by the 25th day of the preceding month.

Account Deactivations
Any account deactivated due to non-payment will require a reactivation fee of RM20 / USD5 prior to reactivation.

Cancellation Refunds
We DO NOT refund partial monthly fees to accounts. We require 30 days notice for a cancellation.

Refusal of Service
We reserve the right to refuse, cancel or suspend service, at our sole discretion.

Limitation of Liability
e-Ruang.com shall not be responsible for any claimed damages, including incidental and consequential damages, which may arise from e-Ruang.com servers going off-line or being unavailable for any reason whatsoever. Furthermore, e-Ruang.com shall not be responsible for any claimed damages, including incidental or consequential damages, resulting from the corruption or deletion of any web site from one of e-Ruang.com servers. All damages shall be limited to the immediate termination of service.

Violations
Violations of these Acceptable Use Policies should be referred to support@e-ruang.com. All complaints will be investigated promptly. Failure to follow any term or condition will be grounds for immediate account deactivation.

Disclaimer
e-Ruang.com cannot be held liable for system down time, crashes or data loss. We cannot be held liable for any predicated estimate of profits which a client would have gained if their site was functioning. Certain services provided by e-Ruang.com are resold. Thus, certain equipment, routing, software and programming used by e-Ruang.com are not directly owned or written by e-Ruang.com. Moreover, e-Ruang.com holds no responsibility for the use of our clients' accounts. Failure to comply with any terms or conditions will result in the automatic deactivation of the account in question. We reserve the right to remove any account, without advance notice for any reason without restitution, as e-Ruang.com sees fit.

Account Activation
By activating your account with e-Ruang.com, you agree to the above policies and disclaimer. Upon requesting activation of an account, you are required to accept these policies, guidelines and disclaimer, and a copy of your acceptance is forwarded along with your activation request to be maintained with your account information.

NOTICE: If you sign up for an account and fail to comply with these terms, no refunds will be given. We will, however, advise you by e-mail or phone prior to taking any action to provide you with an opportunity to correct the problem.

End-user Support
e-Ruang.com agrees to support all customers and end-user customers through the facilities provided on our website (live chat and helpdesk). Our guaranteed service-level response to helpdesk inquiries is 45 minutes with 85% of issues resolved within two hours. Should we fail to meet these guidelines,
e-Ruang.com will refund the customer with pro-rated amount for the duration of problem occured.

99.9% Server Uptime Guarantee
e-Ruang.com guarantees 99.9% service (http, ftp, pop, imap, smtp) uptime on all hosting plans. Should we fail to deliver this for any given calendar month, your account will be refunded a pro-rated amount for the duration of excessive downtime.

e-Ruang.com reserves the right to amend any or all of the above policies, guidelines and disclaimer without notification. We also retain the right to increase any pricing and make changes to our account plans without notification.